Reservations Services Coordinator
Website Challenge Aspen
Title: Reservation Services Coordinator
Summary: The Reservation Services Coordinator will facilitate all adaptive ski and snowboard lesson requests within a collaborative, team-driven environment. The position will serve as the primary contact for participants and families, bridging communication between staff, volunteers, instructors and the Aspen Skiing Company.
Status: Full-time/Seasonal (October 5th – April 25th) Pay: $27/hourly
Supervisor: Director of Operations
Key Responsibilities & Accountabilities: • Provide exceptional customer service, serving as a primary pre-arrival contact for participants and their families, adaptive instructors and Challenge Aspen volunteers. • Respond within 24 hours via phone or email communication. • Utilize CRM and reservations platforms provided with accurate and timely reservation input. • Ensure smooth reservations and participant/pro/volunteer pairings, resulting in quality guest experiences. • Assist in Challenge Aspen scholarship program tracking. • Coordinate lift tickets, equipment rentals, and payments. • Collect, track, and organize required participant forms promptly and accurately. • Confirm and effectively communicate lessons with participants, instructors, Aspen Skiing Company and volunteers. • Assist in volunteer scheduling. • Maintain accuracy of adaptive instructor schedules and follow reservation process. • Understand disabilities for adaptive equipment and instructor needs. • Attend meetings, fostering positive relationships with staff. • Familiarity with Challenge Aspen and Aspen Skiing Company procedures. • Availability to work during weekends and holidays as part of regular scheduling. • Contribute to ongoing improvement of systems, policies, and program delivery through feedback and innovation. • Other duties as assigned.
Knowledge, Skills, & Abilities • Passion for Challenge Aspen’s mission • Strong communication with decision-making/problem solving skills • Computer proficiency in an office-based environment • Quick to learn • Comfortable and willing to answer phones • Able to prioritize tasks to maximizing efficiencies • Exhibits a calm, accommodating and patient demeanor • Positive team player
Qualifications, Experience, & Education • Adaptive sports background or experience in working with people with disabilities is a plus but not required • Background in ski resort or winter lodge services preferred • Computer/phone experience in guest service role • Bachelor’s degree or equivalent experience preferred
Job Benefits • Employer-provided housing, subject to availability • Paid training with leading adaptive ski professionals • Full access ski pass for all four Aspen Snowmass mountains
Please send resume and cover letter to info@challengeaspen.org
To apply for this job email your details to info@challengeaspen.org